How to Use Comments in OnePlan

Direct Answer: How to Use Comments in OnePlan

To use Comments in OnePlan, open the Comments panel on any plan, task, or timesheet item you have access to, then type your message and select Send. From there you can edit or delete your own comments, reply within threads, and use @mentions to bring specific people into the conversation.

What This Article Covers: Comments

This article covers where to find comments throughout OnePlan, how to add, edit, and reply to them, how to use @mentions and rich text formatting, and how comment notifications work.

What you will accomplish
After reading this article, you will know how to: add comments | edit or delete your own comments | use @mentions | reply within threaded conversations | navigate the Comments panel | manage comment notifications | maintain comment threads effectively

Before You Begin: Comments

All OnePlan users can add and view comments in areas they have access to.
Global Administrators can delete or remove any comment for governance or cleanup. See OnePlan Global User Permissions.
You will need access to the plan, task, or timesheet item you want to comment on. This includes users added to a comment thread and users with Owner or Manager permissions at the global or plan level — see Share Your OnePlan Environment with the Share with Link for how sharing affects access.

Why This Matters: Comments

Keeping Discussions Tied to the Work

The OnePlan Comments feature helps teams communicate efficiently by keeping discussions attached directly to the plans, tasks, and timesheet items they reference, instead of scattered across email or chat.

Staying in the Loop

Threaded replies, @mentions, and focused thread views make it easy to follow conversations and pull the right people into a discussion, while comment notifications make sure the people who need to see a comment are alerted through the Notifications inbox.

Step-by-Step: Using Comments in OnePlan

Task: Find the Comments Panel

You can add comments throughout OnePlan, including:

Work Plan — Select the Comments icon next to any work item.
My Work — Select the Comments icon next to any assigned item.
Timesheets — Add comments to your timesheet entries.
Portfolio — Use the contextual menu on any plan and choose Comments.
Within a Plan — Click the Comments icon next to the plan name.
Global Search, Recent Plans, or Favorite Plans — Open the menu for a plan and choose Comments.
Home Page > Plans widget — Open a plan's contextual menu and select Comments.
Home Page > Recent Conversations widget — Click View Thread to jump into an active discussion.

Note: Guest and externally-shared users can view and add comments if they have been added to the comment thread or have access to the area or plan where the comment was made. Users with Owner or Manager permissions at the global level, or Owner permissions on a plan, can see all comments on that plan regardless of thread participation. See Share Your OnePlan Environment with the Share with Link for details on how sharing grants access.

Task: Add a Comment

Click Type your comment.
Write your message (up to 1000 characters). The comment field does not accept additional text once you reach the limit.
Select Send to submit.

Note: Comments do not support file or image attachments — only text and rich text formatting.

2026-02-05_Use Comments_Make a comment.png

Task: Edit a Comment

Click the vertical three-dot menu (⋮) on your comment.
Select Edit.
Update the comment as needed.
Click the Save icon.

Note: You can only edit your own comments. Comments created by others cannot be edited.

Edit Comment.png

Task: Delete a Comment

Click the vertical three-dot menu (⋮) on your comment.
Select Delete.
Confirm the deletion when prompted.

Note: You can delete your own comments at any time. Global Administrators can delete or remove any comment in any thread; end users cannot delete comments created by others.

Task: Adjust the Comments Panel Size

Use the expand or collapse icons on the Comments panel to resize it for easier reading and writing.

2026-02-05_Use Comments_Expand and Collapse Comments Panel.gif

Task: Reply Within a Thread

Comments support threaded replies so discussions stay grouped under the original message. From the main comments view, you may see some replies inline, but additional replies may only be available within the focused thread view.

2026-02-05_Use Comments_Comment Thread From Main Comments View.png

Click Reply on a comment to open the focused thread view.
View all replies in the thread and add your own comment.
Click Return to comments to go back to the main comments view.

2026-02-05_Use Comments_Use the Focused Thread View.gif

Task: @Mention a Team Member

Type @ and begin entering a name.
Choose the user from the list.

2026-02-05_Use Comments_At Mention Someone in Comments.gif

Task: Format a Comment with Rich Text

Click the Rich Text icon to enable formatting options.
Apply any of the following:
- Bold, italic, underline
- Text color and highlight
- Bulleted or numbered lists
- Indentation controls
- Hyperlinks

2026-02-05_Use Comments_Comments Rich Text Editor.png

Task: Manage Comment Notifications

Who Receives Notifications?

Users assigned to the work item
Users who have participated in the comment thread
Plan Owners
Plan Contributors

Where Notifications Appear

Email alerts
The Notifications inbox — see Notifications in OnePlan - Overview
The Recent Conversations section on the Home page

2026-02-05_Use Comments_Where Comments Appear.png

Note: Users with access to an item can view its comments, but only participants and plan owners receive notifications.

Task: Manage Comments as an Administrator

Global Administrators can:

Remove or delete any comment in any thread.
Maintain appropriate communication visibility and historical accuracy.

End users cannot edit or delete comments created by others.

Frequently Asked Questions: Comments

Q: Where can I add comments in OnePlan?

A: In OnePlan, you can add comments from the Work Plan, My Work, Timesheets, Portfolio, within a plan, Global Search results, Recent or Favorite Plans, and the Home page's Plans and Recent Conversations widgets.

Q: Can I edit a comment after I send it?

A: In OnePlan, yes, but only comments you created yourself. Select the vertical three-dot menu (⋮) on your comment, choose Edit, make your changes, and click the Save icon.

Q: How do I bring a specific person into a comment thread?

A: In OnePlan, type @ followed by the person's name and select them from the list to @mention them in a comment.

Q: Who gets notified when I comment on a task?

A: In OnePlan, notifications go to users assigned to the work item, anyone who has participated in the thread, and the plan owner and contributors.

Q: Can an administrator remove a comment I did not write?

A: In OnePlan, yes. Global Administrators can remove or delete any comment in any thread for governance or cleanup.

Q: Can I attach a file or image to a comment?

A: In OnePlan, no. Comments support text and rich text formatting only; file and image attachments are not supported.

Q: Can external or guest users see and add comments?

A: In OnePlan, it depends on their access. Guest and externally-shared users can view and add comments if they have been added to the thread or have access to the area or plan where the comment was made. Users with Owner or Manager permissions at the global level, or Owner permissions on a plan, can see all comments on that plan.

Q: Is there an audit log or export of comments for compliance review?

A: In OnePlan, no. There is no dedicated audit trail or export feature for comments; comments are only visible in-app to users with access to the relevant item.