Submit a request
Types of Service Requests
Question
Some people simply would like to have a question answered, whether it is related to a product related how-to or simply wanting to learn more about OnePlan security. Our team is here to help you get those questions answered!
Incidents
An incident is an issue with the product that requires technical assistance from OnePlan’s support and/or product team. When everything works exactly the way it's meant to, your OnePlan solution operates without any issues. But when something doesn't, it causes unplanned interruptions and results in an incident. Incidents can be related to a product defect or configuration defect. If a product defect is discovered, the incident is escalated to our product team for further troubleshooting and resolution.
Product Request
We love hearing about how you use our solutions and what you think would make them better. When you run into something that doesn't work quite the way you would like it to, or you have an idea for something that would enhance one of our products, we want to hear from you!
We’ve updated how to submit feature requests to make it easier and more efficient. You can now submit requests directly through our community platform either in the OnePlan Feature Requests topic or the OneConnect Feature Requests topic. Plus, you can upvote ideas from others and track the progress of popular requests.
To do so, you must be logged into the OnePlan Community. Log in here using your existing Zendesk credentials (OnePlan Support), or create a new account by clicking "New to OnePlan Solutions? Sign up".
For any access issues, please contact community@oneplan.ai
Start sharing your ideas and shaping the future of our product today!
OnePlan Advantage
Advantage requests will be routed to your Technical Account Manager. Your Advantage subscription includes services such as:
- Review and enhancement of your OnePlan solution configuration.
- Power BI report development and optimization.
- Personalized 1:1 coaching and training sessions.
- Support for Power Platform, Project Online, and SharePoint solutions.
- Expert technical guidance and consultation services.
- Assistance with OneConnect integrations.
- Answering questions and providing advice on your OnePlan solution.