What is the NPS survey?
The Net Promoter Score (NPS) survey is a quick, two-question survey that asks:
- How likely you are to recommend OnePlan (0-10 scale)
- An optional open-text field for feedback, comments, and more
Why does OnePlan send this survey?
We use the NPS survey to gather customer feedback and understand how we're doing so we can continue to improve the OnePlan experience.
How often is it sent?
We send the survey quarterly to all users of OnePlan. You will see the notification pop-up in your OnePlan environment.
Do I have to complete it?
No - the survey is completely voluntary, but we greatly appreciate your feedback if you choose to respond.
Can my organization opt-out of the survey?
We do not offer this option, but the survey is completely voluntary and users are not required to provide a response.
How can I follow up or provide additional feedback?
If you'd like to expand on your response or share more detailed feedback, feel free to reach out to your OnePlan Customer Success Manager or contact us directly at community@oneplan.ai.