Direct Answer: How to Activate or Extend a OnePlan Group in OnePlan
To activate or extend a OnePlan group, navigate to Admin pages > Subscription and submit the request form available on that page. This procedure requires advanced admin settings to be enabled; if they are not enabled, you must contact your OnePlan representative. In the request form, specify which OnePlan group you want to activate or extend, then submit the request for processing.
What This Article Covers: Activating or Extending a OnePlan Group
This article explains how to request activation or an extension for a OnePlan group using the supported administrative process.
What you will accomplish
You will learn how to submit a formal request to activate a new OnePlan group or extend an existing group.
Before You Begin: Activate or Extend a OnePlan Group
- Advanced admin settings must be enabled in OnePlan.
- If advanced admin settings are not enabled, you must contact your OnePlan representative before you can proceed.
Why This Matters: OnePlan Group Access
Context: Maintaining Group Availability
Activating or extending a OnePlan group ensures continued access to your OnePlan environment and helps prevent interruptions to planning, reporting, and collaboration. This process allows organizations to maintain or restore access to OnePlan capabilities as their needs change.
Step-by-Step: Activate or Extend a OnePlan Group
Submit an Activation or Extension Request
- In OnePlan, go to Admin pages > Subscription.
- Fill out the request form on the Subscription page.
- In the form, include clear information about which OnePlan group you want to activate or extend.
- Submit the request form.
Frequently Asked Questions: OnePlan Group Activation and Extension
Do I need special permissions to activate or extend a OnePlan group?
Yes. You must have advanced admin settings enabled in OnePlan to submit an activation or extension request. If you do not have access to these settings, you need to contact your OnePlan representative.
Where do I request activation or extension of a OnePlan group?
You submit the request from Admin pages > Subscription in OnePlan using the request form available there.
What information do I need to include in the request?
You need to specify which OnePlan group you want to activate or extend when completing the request form.
Is activating a group different from extending a group?
The same request process is used for both actions. The outcome depends on whether you request activation of a new group or an extension of an existing group.
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