This article explains how to view the event logs and schedule logs for an integration in OneConnect.
The Logs tab in the OneConnect Admin Center is where you can find out more information on your strategies, especially if a strategy has failed. When a strategy fails, if notifications are set up for the clients OneConnect group, the people on the notification list will be emailed that one of their strategies failed.
When reviewing integration logs, there are three statuses captured for when a strategy runs: Failure, Success with Exceptions, and Success. The following table details what each of these statuses means.
|
Status Value |
Description |
|---|---|
|
Failure |
No items have been processed. Strategy failed before processing data. Please review logs for additional insights into the failure. |
|
Success with Exceptions |
Some but not all items were successfully processed. The logs include the list of items that failed to process. If the same item has failed multiple times in a row, it is encouraged to process that item as an event to gain further insights into why the plan item has failed. |
|
Success |
All items were processed without failure. Complete success. |
This page gives the number of times the jobs (strategies) have run for the entire lifecycle of the integration. The duration of the jobs. the average runtime. The number of items, tables and rows that have been processed. The overall % of successes vs. the overall % of failures.
This page shows the logs of all the strategies that have run on a specific plan(s). Often, this is done through the Connected Systems icons within OnePlan or when a specific plan id is used when using the Lightning Bolt Icon within the Schedules tab. Logs are kept for 3 days. When an event fails, no email notification is sent out.
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