This article explains how to access the OnePlan Support Portal, where you can create and manage support tickets.
Our Support Service Ops team will be adding your organization to the portal and you should be receiving an invitation. If for some reason, you do not receive an invitation, you can request an account by:
Navigate to https://oneplansupport.zendesk.com/hc/en-us
Click on the Sign In option in the upper right hand corner.
Click on the Sign Up option next to "New to OnePlan Solutions?"
When you are added, you will receive an invitation that asks you to create a password for your account.
You can also provide us with the names and email addresses of other team members that should be submitting tickets for your organization.
Please indicate if you would like the team member to see only their own tickets, or all the tickets within your organization. Submit this request via a service request ticket.
Working with Tickets
To create a ticket, you have the option to utilize email or the portal.
To create a ticket by email, please email the details around the request with a description that represents your request.
Once signed in click the "submit a request" link next to your name in the upper right.
To view the status and details of your tickets, click on your name in the upper right corner. Select "My Activities".