Get Support - Technical Support Terms and Definitions

Direct Answer: How to Grant OnePlan Support Temporary Access Using Assist in OnePlanTo grant OnePlan support temporary access to your environment using Assist in OnePlan, navigate to ? → Assist, select Add User (+), enter...

Update – 08:15 PM EST, May 15, 2026The issue has been resolved, and the us.oneplan.ai environment is now fully accessible.Early next week, we will work with Microsoft to implement an updated process to ensure this does no...

Products Covered The following terms apply to the following Products: OnePlan OneConnect OneAnalytics Terms and Definitions The following terms are used by OnePlan: Severity: Impact and urgency of an incident. S...

This article explains how to access the OnePlan Support Portal, where you can create and manage support tickets. Support Portal Our Support Service Ops t...