Summary:
8/30/2023 5:45 PM EST - Microsoft has resolved 99% of the issues. OnePlan Australia (au.oneplan.ai) is now functioning correctly. We will continue to monitor the situation closely to ensure the service remains stable.
08/30/2023 7:13 AM PST - There is a Microsoft Azure outage impacting the use of OnePlan for some Australia customers.
ETA: Azure service recovery process has commenced and is expected to progressively return over a number of hours. This is outside normal Australia business hours, so there should be minimal impact to customers. However, the team is working diligently to resolve as quickly as possible. The OnePlan product team is investigating available restore options.
Microsoft Update
Storage and Compute - Australia East - Applying Mitigation
Impact Statement: Starting at approximately 08:30 UTC on 30 August 2023, a utility power surge in the Australia East region tripped a subset of the cooling units offline in one of the Availability Zones. While working to restore the cooling units, temperatures in the datacenter increased so we have proactively powered down a small subset of selected compute and storage scale units to avoid damage to hardware and reduce cooling system load. All impacted storage and compute scale units are in the same datacenter, within one of the region’s three Availability Zones (AZs). Multiple downstream services have been identified as impacted.
Current Status: We do not have an exact ETA at this time, but temperature in the impacted datacenter have been stabilized. The Azure service recovery process has commenced and is expected to progressively return over a number of hours. Due to the nature of this issue our storage scale units are expected to require additional recovery efforts to ensure all resources return in a consistent state. Note that any new allocations for resources will automatically avoid the impacted scale units. If your workloads are protected by Azure Site Recovery or Azure Backup, we recommend to either initiate a failover to the recovery region or recover using Cross Region Restore.
Further updates will be provided in an hour or as events warrant.
This message was last updated at 13:29 UTC on 30 August 2023
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