Update – July 23, 2026, 1:00 PM PST
Microsoft has confirmed that the Azure service issue has been resolved, and services are now operating normally.
We have verified that the impacted functionality is working as expected. Microsoft will continue monitoring the service to ensure stability and to confirm there are no lingering impacts related to this incident.
If you continue to experience any issues, please let us know and provide any relevant details so we can investigate further.
Thank you for your patience while this was being addressed.
Update – July 23, 2026, 10:15 AM PST
We are continuing to monitor a Microsoft Azure networking issue affecting services in the West US region. Microsoft has identified a potential trigger and is actively implementing mitigation measures, including redirecting traffic to healthy infrastructure and isolating impacted network devices. Our team is closely monitoring the situation and assessing any impact to OnePlan services.
Thank you for your patience while Microsoft works to restore full service.
Service Degradation Notification | July 23, 2026
Microsoft is currently investigating a networking issue affecting connectivity to Azure services in the West US region. Impacted customers may experience intermittent connectivity failures, increased latency, difficulty accessing OnePlan, or other service disruptions.
Customers whose OnePlan environments are hosted in or rely on Azure infrastructure within the West US region may be impacted. Customers with traffic traversing the West US region may also experience downstream effects.
The issue began at approximately 14:44 UTC (7:44 AM Pacific Time) on July 23, 2026. Microsoft has confirmed they are actively investigating the issue and implementing mitigations across affected network infrastructure.
We are investigating a networking issue affecting connectivity to Azure services in the West US region. Impacted customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. Customers with traffic traversing the West US region may also experience downstream impact. We are exploring mitigation options on affected network devices. Early indications suggest the issue is related to network traffic flow through the impacted infrastructure; however our analysis remains ongoing. We are closely monitoring traffic while continuing our investigation. We will provide additional information as it becomes available.
ETA:
Microsoft has not yet provided an estimated resolution time. We will continue to monitor their progress and provide updates as additional information becomes available.
We apologize for any disruption this may cause and appreciate your patience while Microsoft works to restore full service.
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