Integrations Troubleshooting

At this point in time, filters will not work on the SynchLookups strategy. The SynchLookups strategy should only be used when bringing in values from a single choice list from SharePoint into a blank (empty) OnePlan Choi...

Issue The “Include in app” toggle in Power BI is greyed out on all Power BI workspaces for all service accounts. Cause Microsoft released an update to Power BI that controls inclusion in Apps from the main scre...

Problem Cause Solution Committed Effort is not syncing from the OnePlan Resource Plan to the Committed Effort field in the project General tab. Committed Effort and Percent Complete fields are using incorr...

Issue The “Include in app” toggle in Power BI is greyed out. Cause There was an update to Power BI that was deployed 08/24/2022 and you can no longer control inclusion in Apps from the main screen. Solutio...

This article lists and describes common integration errors that may occur. These errors are general and can happen with any integration. (Protocol) The communication object, System.ServiceModel.Channels.ServiceChann...

This article lists and describes common integration errors that may occur with Microsoft products. Integrations that connect to a Microsoft Product including by not limited to: M365 Planner, Power Apps, Tabular Data, Pro...

Problem Cause Solution Power BI Reports not refreshing. (Power BI Reports Processing Error: (503) Server Unavailable) Failure to connect to the server due to expired credentials. Update the data source c...

This article lists and describes common errors that may occur with the Azure DevOps integrations. VSTS Connection: Error at (2-6) Response status code does not indicate success: 401 (Unauthorized). at System.Net.Htt...

This article lists and describes common errors that may occur with the Project Online integration. System.Web.Services.Protocols.SoapException [GeneralNotLicensed] (20024): ProjectServerError(s) LastError=GeneralNot...

This article lists and describes common errors that may occur with Tabular Data or SharePoint integrations. Error: Exception while retrieving DataTable for {File Name}: The file type for is not supported. The fil...

This article lists and describes common errors that my occur with the Jira integrations (Epics or Projects) Jira Epics [UpsertEpic]: Make sure 'Project Name (Epic)' field is mapped! The OnePlan plan does not ...

This article lists and describes common errors that may occur with Dynamics and Power Apps integrations. Error: Invalid URI: The format of the URI could not be determined. This is caused by mapping a large number...